Return Policy

1. Return Policy:

   Thank you for shopping with WonderBra. If you need to make a return, please send back your unworn, unwashed, unaltered item(s) with price tags & original packaging still attached within 30 days of original purchase. We will issue a prompt credit (REFUND) to your account (credit card) when your return is received.

   Please note items purchased during a “Warehouse Sale” or “Clearance Sale” are final sale, meaning that no returns, exchanges or refunds can be accommodated. This only applies to bras priced at $15.00 and panties at $5.00.

   To return products purchased from our website:

   • To start your return, click here to print and complete a returns form, then include it in your package. In order to ensure a full refund in timely manner, you must include your order number on the returns form.
   • Send return items to the address below:
     
     Ecommerce Returns Department
     4405 boul. Métropolitain est.
     Montréal, Québec
     H1R 1Z4
     
     

   Return Shipping:

   • The customer is responsible for return shipping costs.

Terms and Conditions:

• In order to receive a full refund, ensure item(s) have all original packaging and/or price tickets.
• If you are returning items purchased during a BOGO sale event (Buy 1 Get 2) all items must be returned for a full refund. Should you return 1 item, we will treat each item in the pair as a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGO offer will refund that discounted value of the returned item to your original method of payment. (If you return 1 item you will receive a 50% discount).
• We can only issue the credit to the original form of payment (Visa, MC, Amex).
• Online exchanges are not available at this time. For a different size or color, place a new order.
• Allow 3-4 weeks for your return to be received and to process your request.
• An email notification will be sent once your return has been processed if you provided an email address at the time of order.
• Original shipping and handling fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
• We will not issue a returns credit for used products unless the product was defective. If you received a damaged or defective item, please call our customer service team.

If you have any concerns or questions, please feel free to contact our Customer Service Department at 1-800-363-0790, option #4; Monday - Thursday: 7:30AM-4:30PM EST; Friday: 7:30AM-12:30PM EST or email at info@WonderBra.ca.