Return Policy

1. Return Policy:

   Thank you for shopping with WonderBra. If you need to make a return, please send back your unworn, unwashed, unaltered item(s) with price tags & original packaging still attached within 30 days of original purchase. We will issue a prompt credit to your account when your return is received.

   Please note items purchase during a “Warehouse Sale” or “Clearance Sale” are final sale, meaning that no returns, exchanges or refunds can be accommodated. This only applies to bras priced at $15.00 and panties at $5.00.
   
   To return products purchased from our website:

   1. To start your return, click here to print and complete a returns form, then include it in your package. In order to ensure a full refund in timely manner, you must include your order number on the returns form.

   2. Place your item(s) in a secure package, removing or covering any existing labels on the package.
   3. Return your package to us.

2. If you are returning items purchased November 1st 2023 and January 1st, 2024 – please contact 1-800-363-0790 option #4 or email info@WonderBra.ca for instructions for free returns.

3. Return method:

   Please ship your return to the address below. The customer is responsible for all return shipping and handling costs.

   Returns Department - WonderBra.ca
   4405 boul. Métropolitain est,
   Montréal, Québec, Canada, H1R-1Z4

4. Terms and Conditions:

   • In order to receive full refund, ensure item(s) have all original packaging and/or price tickets.
   • If you are returning items purchased during a BOGO sale event (Buy 1 Get 2) all items must be returned for a full refund. Should you return 1 item, we will treat each item in the pair as a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGO offer will refund that discounted value of the returned item to your original method of payment. (if you return 1item you will receive a 50% discount).
   • We can only issue the credit to the original form of payment (Visa, MC, Amex).
   • Online exchanges are not available at this time. For different size or color, place a new order.
   • Allow 3-4 weeks for your return to be received and to process your request.
   • An email notification will be sent once your return has been processed if you provided an email address at the time of order.
   • Original shipping and handling fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
   • We will not issue a returns credit for used products unless the product was defective. If you received a damaged or defective item, please call our customer service team.

If you have any concerns or questions, please feel free to contact our Customer Service Department at 1-800-363-0790, option #4; Monday - Thursday: 7:30AM-4:30PM EST; Friday: 7:30AM-12:30PM EST or email at info@WonderBra.ca.